204-269-6669

14 Highland Creek Rd

Winnipeg Manitoba, R3Y0E1

Ryan.Nicolson@umanitoba.ca

University of Manitoba

May, 2012

Bachelor of Arts Integrated Studies  

Educational Technologist - Centre for the Advancement of Teaching and Learning, University of Manitoba

Feruary 2012 - Current

• Develop and present professional development sessions for faculty on the subject of teaching with technology
• Collaborate with others to develop and present professional development sessions.
• Determine types of professional development sessions faculty members require through tools such as surveys
• Participate in other faculty and graduate student professional development as required
• Collaborate with faculty members and act as business lead to implement new technology projects on campus utilizing educational technology.
• Consult with and advise faculty and make technology recommendations for faculty and CATL research projects that utilize technology in education.
• Manage Teaching and Learning with Technology Grants.
• Determine faculty technology requirements for education.
• Collaborate with IST to determine technology required in classroom spaces.
• Innovate and bring new technology ideas to faculty
• Research needs and help with implementation requirements for new LMS tool integrations

Information Technologist - Faculty of Nursing, University of Manitoba

January 2007 - October 2007 (term)

March 2008 - February 2012

• Container administrator and technical support for faculty members and support staff.
• Teach group seminars and one on one to Faculty and staff on classroom technology including iClickers, Angel, D2L, JUMP and other software applications.
• Assist with the training of new IT staff.
• Create support documentation for users to prepare them for Microsoft Office 2007 and assist with day to day computer usage.
• Install and maintain computer hardware for faculty, support staff, classrooms, and student labs; installing and supporting new applications, including Microsoft Office 2007, and updates using Zenworks application manager with MSI packages and Kix and PowerShell scripts.
• Create and maintain new Zen images for the standard operating environment utilized by the Faculty.
• Apply updates to the Faculty web page using Reddot content management system, HTML and nTreePoint.
• Provide post-production work on clinical course videos including editing, encoding, DVD creation using Adobe Creative Suite Master Collection and uploading to website.
• Collaborate with University Teaching Services staff on projects including Blogs and Wikis for Faculty of Nursing classes.
• Keep current on educational and general technology trends, security alerts and software updates with RSS feeds from numerous sources including Educause.

Information Technologist - Faculty of Education, University of Manitoba

October 2007 - March 2008

• Technical support for academic and support staff in the Faculty of Education, St. Paul's college and St Andrew's College.
• Maintain existing hardware and software as well as deploy new computers to users.
• Install applications and printers using Novell Zenworks remote management and at the desktop.
• Troubleshoot network issues including software problems, cabling issues and hardware.
• Test Windows Vista for possible use in the faculty.

LAN Assistant - Extended Education, University of Manitoba

March 2006 - January 2007

• Effectively providing technical and consultation services to faculty and support staff by troubleshooting hardware, software or network issues while paying special attention to customer service and honing technical teaching skills according to user’s knowledge base.
• Frequently acting as a source of information for difficult and hard to solve problems.
• Responsible for maintaining teaching materials describing how to use various software programs.
• Routinely cleaning viruses and spyware, ensuring systems have most recent security updates.

Technical Support Representative - MTS Communications

November 2004 - March 2006

• Providing quality telephone technical support for residential and business clients.
• Experienced in providing support for dial-up and DSL Internet connections on Windows 9x, ME, 2000, NT, XP, and Macintosh computers.
• Educating customers with basic information on MTS Internet products and service with the goal of increasing sales for the company and creating lifelong customer relationships.
• Creating 'trouble tickets' using information found in MTS applications.

Network Support Specialist - Mind Computer Products, CompuSmart Winnipeg & EMindBiz

January 2000 - June 2003

• Providing high level technical support to government, corporate, small business and individual client networks, Microsoft, Novell or Linux based.
• Installing new network setups and upgrading older setups while protecting the integrity of the data and software during the migration.
• Researching new technologies to provide sales and clients with latest information about products.
• Watched for vulnerabilities in production software for security purposes.
• Supervise and hire new tech support representatives.
• Obtained multiple HP printer repair certifications for laser and inkjet printers as well as certifications for HP scanners.

 Manitoba Association of Distributed Learning and Training

 Member 2011 - current

 Conference attendee 2011 and 2012

• presenter 2013 and 2014

 Conference committee 2014

•  Build and maintain conference website

• Create fillable PDF for conference call for submission
• Part of blind selection committee for conference presentations and workshops
• Design and implement workshop and presentation evaluations form using Google Forms and QR codes