Cognitive Dissonance: LibQual Results after a Move to a Commons, The 7th Annual Canadian Learning Commons Conference.

Cognitive dissonance is the psychological conflict from holding two or more incompatible beliefs simultaneously. In 2011 University of New Brunswick Saint John moved all library services from the Ward Chipman Library to the newly constructed Hans W. Klohn Learning Commons, with fifty percent more seating capacity. Designed for collaborative learning, it has nine group study rooms, plenty of open space, comfortable seating, a cafe and a collaborative classroom. In the 2013 LibQual study we received a failing grade for library as space. Despite the negative score and remarks, the Commons is very popular, with every seat being used most of the day.