http://www.zotero.org/support/ 2010-02-09T13:01:29-05:00 http://www.zotero.org/support/ http://www.zotero.org/support/lib/images/favicon.ico text/html 2010-02-09T13:01:01-05:00 Dan Stillman http://www.zotero.org/support/known_issues?rev=1265738461&do=diff Found a problem that's not listed here? See Getting Help. Known Issues in Zotero 2.0 * Non-English locales are broken in 2.0rc3 * Upgrade to 2.0rc4 * “Invalid field 'repository' in ItemFields.isBaseField()” error in 2.0rc4 * Upgrade to 2.0rc4 text/html 2010-02-08T13:01:32-05:00 Sebastian Karcher http://www.zotero.org/support/known_translator_issues?rev=1265652092&do=diff Major Known Issues * The ScienceDirect translator is broken for search result pages and guest mode after a site update. A fix should be available shortly. Other Issues If Report Errors under the Actions (gear icon) menu displays a “Permission denied” error after attempting to save from a website, you likely have a conflict with another extension. See the Known Issues page for a list of known incompatibilities. text/html 2010-02-08T09:21:08-05:00 Sean Takats http://www.zotero.org/support/kb/importing?rev=1265638868&do=diff How do I import references into Zotero? Click on the gear icon and select “Import”. Browse to the location of your file and save it into Zotero. This option works for the following bibliographic file formats: * Zotero RDF * MODS (Metadata Object Description Schema) * BibTeX * RIS * Refer/BibIX * Unqualified Dublin Core RDF text/html 2010-02-07T19:57:25-05:00 Dan Stillman http://www.zotero.org/support/attaching_files?rev=1265590645&do=diff Zotero can make files available to users in two ways: by storing a copy or by linking to them. Storing a copy will add that file to the Zotero data directory, separate from the original file. Linking will simply refer to the original file without creating a copy or changing its location. Stored files will be included with any file sync, while linked files will remain only links. Any type of file can be added to the Zotero library, either on its own or associated with another item. text/html 2010-02-07T17:07:27-05:00 Dan Stillman http://www.zotero.org/support/word_processor_plugin_troubleshooting?rev=1265580447&do=diff This page describes some of the reported issues with the Word and OpenOffice/NeoOffice word processor plugins, together with possible solutions. Citations and bibliographies generated by the word processor plugins might appear in a different style (font, font-size, etc) than the surrounding text. The appearance of the generated text can be changed by changing the default style. E.g. in OpenOffice, open the styles manager in 'Format' > 'Styles and Formatting' or by hitting F12. Right click on “D… text/html 2010-02-07T16:08:51-05:00 Dan Stillman http://www.zotero.org/support/kb/uninstalling?rev=1265576931&do=diff How do I uninstall Zotero? You can uninstall Zotero just like any other Firefox extension by going to the Firefox menu Tools->Add-ons->Extensions tab, selecting Zotero, and clicking “Uninstall.” The Zotero data directory is not removed when you uninstall Zotero. text/html 2010-02-06T19:43:43-05:00 Dan Stillman http://www.zotero.org/support/file_sync?rev=1265503423&do=diff Zotero File Storage is a cloud-based storage solution for PDFs, images, web snapshots, and any other files attached to your Zotero personal and group libraries. Zotero File Storage allows you to access your Zotero-attached files from any computer with a web browser, and you can synchronize these files to any computer with Zotero installed. See the storage FAQ for additional information. text/html 2010-02-06T13:11:43-05:00 Sebastian Karcher http://www.zotero.org/support/kb/annotation_sync?rev=1265479903&do=diff Do annotations of snapshots sync? No. File syncing does not include the annotations and highlighting you have made on snapshots using Zotero's annotation feature. If you annotate your pdf files using 3rd party software (such as Adobe Professional, FoxIt, or pdf-Xchange) that writes annotations to the file, the synced file will include your annotations. text/html 2010-02-06T11:49:47-05:00 Dan Stillman http://www.zotero.org/support/kb/sync_reset_options?rev=1265474987&do=diff Sync Server Reset Options By default, the Zotero sync process merges data between the Zotero client and the Zotero server. In certain rare situations, you may prefer to overwrite all data on one side with data from the other side. The reset mode to use depends on your situation: text/html 2010-02-05T23:04:52-05:00 Dan Stillman http://www.zotero.org/support/getting_help?rev=1265429092&do=diff Need help? There is a good chance that someone else has had the same question as you. In an effort to help you resolve your issue as quickly as possible, the Zotero community has developed this set of steps for resolving issues. Please follow the five steps below. text/html 2010-02-05T23:02:36-05:00 Dan Stillman http://www.zotero.org/support/2.0?rev=1265428956&do=diff We are excited to announce the launch of Zotero 2.0, which introduces a powerful slate of new features, including: Syncing * Automatic synchronization of collections among multiple computers. For example, sync your PC at work with your Mac laptop and your Linux desktop at home. * Free automatic backup of your library data on Zotero’s servers. * Automatic synchronization of your attachment files to a WebDAV server (e.g. iDisk, Jungle Disk, or university-provided web storage). text/html 2010-02-05T21:03:55-05:00 Dan Stillman http://www.zotero.org/support/kb/proxy_troubleshooting?rev=1265421835&do=diff Why can't I access a proxied site when Zotero is enabled? When you attempt to access a site that you've previously accessed through a proxy server, Zotero can automatically redirect you through your proxy. If a site is inaccessible through Firefox when Zotero is enabled but works in other browsers or when Zotero is disabled, there may be a problem with a proxy setting that Zotero has stored. text/html 2010-02-05T10:51:11-05:00 Dan Stillman http://www.zotero.org/support/kb/files_not_syncing?rev=1265385071&do=diff Why am I getting the message "Attached file could not be found. It may have been moved or deleted." when I try to open a file on a synced computer? If file syncing isn't set up or working properly, files may be missing on some of your synced computers. Follow these steps to diagnose and fix the problem: text/html 2010-02-04T11:48:23-05:00 Dan Stillman http://www.zotero.org/support/changelog?rev=1265302103&do=diff Changes in 2.0rc5 (February 4, 2010) * Fixed error opening Zotero pane if “Repository” column was displayed in middle pane * Fixed syncing error for saved searches containing “Repository” condition * Day formatting didn't respect CSL's “numeric-leading-zeros” parameter * Auto-reset sync in case of unhandled delete conflict text/html 2010-02-04T07:50:44-05:00 Dan Stillman http://www.zotero.org/support/upgrade?rev=1265287844&do=diff Upgrading to Zotero 2.0 See the . text/html 2010-02-04T06:39:04-05:00 Dan Stillman http://www.zotero.org/support/2.0_known_issues?rev=1265283544&do=diff * Non-English locales are broken in 2.0rc3 * Upgrade to 2.0rc4 * “Invalid field 'repository' in ItemFields.isBaseField()” error in 2.0rc4 * Workaround: Delete localstore.rdf in Firefox profile directory and restart Firefox * “disk I/O error” accessing database on Ubuntu Karmic * Disable AppArmor for Firefox profile until fixed kernel is available (details) text/html 2010-02-03T18:13:28-05:00 Dan Stillman http://www.zotero.org/support/word_processor_plugin_installation?rev=1265238808&do=diff This page provides installation instructions for the various Zotero word processor plugins. Note that Zotero 1.0.x and Zotero 2.0 require different versions of these plugins. If you are not sure which version of Zotero and word processor plugin is suitable for you, check the word processor compatibility chart. text/html 2010-02-03T18:06:35-05:00 Dan Stillman http://www.zotero.org/support/troubleshooting_translator_issues?rev=1265238395&do=diff Before you post that a translator is not working, try these steps: * Make sure you have the latest version of Zotero available from zotero.org. * Make sure you have the latest version of Firefox. * Make sure you have the latest available translators by clicking “Update Now” in the General tab of the Zotero preferences. If the button displays “Updated”, reload the page that was failing and try saving again. If the button displays “Up-to-date”, you already had the latest available transla… text/html 2010-02-03T15:45:34-05:00 Trevor Owens http://www.zotero.org/support/start?rev=1265229934&do=diff Quick Links * Installation * Quick Start Guide * Getting Help and Troubleshooting * Frequently Asked Questions * Developers * Screencast Tutorials Using Zotero * Getting Stuff Into Your Library * Importing and Creating Library Items * Archiving Web Resources * Attaching Files to Library Items text/html 2010-02-03T14:47:20-05:00 Andrew Howard http://www.zotero.org/support/es/kb/no_status_bar_icon?rev=1265226440&do=diff ¿Por qué no veo el icon de Zotero en la barra de estado de Firefox, después de instalar o actualizar Zotero? En primer lugar, Ud. debe estar seguro de que Zotero está instalado. Para ello verifique que en el menú “Herramientas” de Firefox, exista Zotero.